> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.suby.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Cancel a Subscription

> Cancel your subscription at any time from the customer portal.

You can cancel your subscription at any time from your customer portal. No need to contact anyone — the process is fully self-serve.

## Access Your Customer Portal

Your customer portal is accessible via the **Payment Receipt** email Suby sent you when you subscribed.

<Steps>
  <Step title="Find your Payment Receipt">
    Search for "Payment Receipt" in the inbox associated with your purchase. If you can't find it, check your spam or junk folder.
  </Step>

  <Step title="Open the portal link">
    Click the customer portal link inside the email. No password required.
  </Step>

  <Step title="Cancel your subscription">
    Find the active subscription you want to cancel and click **Cancel**.
  </Step>
</Steps>

<Note>
  Your access remains active until the end of your current billing period. You will not be charged again after cancellation.
</Note>

## I Can't Find My Payment Receipt

If you can't locate the email:

* Check your **spam or junk folder**
* Search for **"Payment Receipt"** or **"Suby"** in your inbox
* Make sure you are searching in the correct email account, the one you used at checkout

## I Still Need Help

If you are unable to cancel or have an issue with your subscription, contact the Suby support team.

<Card title="Contact Suby Support" icon="life-ring" href="https://www.suby.fi/support">
  Reach us on WhatsApp, Telegram, Discord, or email.
</Card>