> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.suby.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Process

> How we evaluate your business before onboarding you on Suby.

Getting started on Suby takes minutes. We run an instant pre-screening on your business before moving you into a full KYC/KYB verification: so you know where you stand right away.

## How it works

<Steps>
  <Step title="Submit your business information">
    When you sign up, we ask a few questions about your business: what you sell, where you operate, and how you plan to use Suby.

    This takes less than 2 minutes to complete.
  </Step>

  <Step title="Instant pre-screening">
    Your answers are evaluated instantly against our internal eligibility rules.

    You'll get one of three outcomes:

    <CardGroup cols={3}>
      <Card title="Accepted" color="#22c55e" icon="circle-check" iconType="solid">
        Your business looks good. You move directly into the KYC/KYB verification step.
      </Card>

      <Card title="Need more info" color="#f59e0b" icon="circle-exclamation" iconType="solid">
        We need additional details before making a decision. Our team will reach out to you directly.
      </Card>

      <Card title="Rejected" color="#ef4444" icon="circle-xmark" iconType="solid">
        Your business doesn't meet our current eligibility criteria and cannot be onboarded at this time.
      </Card>
    </CardGroup>
  </Step>

  <Step title="KYC / KYB verification (if accepted)">
    Once accepted, you'll go through a standard identity verification:

    * **Individual merchants** complete a KYC (Know Your Customer) check
    * **Business merchants** complete a KYB (Know Your Business) check

    Verification is handled directly in the onboarding flow and typically completes in a few minutes.

    <Note>
      Final approval is also subject to review by our licensed PSP partners. This step is usually seamless and runs in parallel.
    </Note>
  </Step>

  <Step title="You're live">
    Once verified, your account is activated. You can create products, generate PayLinks, and start accepting payments immediately.
  </Step>
</Steps>

## What happens in each outcome

<AccordionGroup>
  <Accordion title="Accepted: what's next?" icon="circle-check" iconType="solid">
    You'll be taken directly into the KYC or KYB verification flow. This typically takes a few minutes. Once complete, your Suby account is fully activated and ready to use.
  </Accordion>

  <Accordion title="Need more info: what's next?" icon="circle-exclamation" iconType="solid">
    Our team will contact you via email to request additional information about your business. This can include things like:

    * More detail on your products or services
    * Proof of business registration
    * Clarification on your use case

    Once we have what we need, your application is reviewed manually and you'll hear back promptly.
  </Accordion>

  <Accordion title="Rejected: can I appeal?" icon="circle-xmark" iconType="solid">
    If your business was rejected, it means it falls outside our current eligibility criteria, either due to the nature of the business, the country of operation, or our PSP partner requirements.

    You're welcome to reach out to our support team if you believe there's been an error or if your situation has changed.

    <Card title="Contact support" icon="headset" href="https://www.suby.fi/support">
      Reach out via WhatsApp, Telegram, Discord, or email at [contact@suby.fi](mailto:contact@suby.fi)
    </Card>
  </Accordion>
</AccordionGroup>

## Will my business be accepted?

The best way to know upfront is to check the list of supported and prohibited business types before applying.

<CardGroup cols={2}>
  <Card title="Supported businesses" icon="buildings" href="/v2/docs/merchants/supported-businesses">
    See which business categories are accepted on Suby.
  </Card>

  <Card title="Supported countries" icon="earth-europe" href="/v2/docs/merchants/supported-countries">
    Check if your country is covered for seller accounts.
  </Card>
</CardGroup>

<Note>
  Meeting the criteria on those pages is a strong signal, but final approval also depends on our PSP partners' requirements, which may vary. When in doubt, apply and we'll let you know.
</Note>