> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.suby.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand My Payouts

Suby groups your payments into payouts and sends them to your bank account or wallet. A single payout can regroup multiple payments, and each payout moves through a few stages before the money reaches you.

<Frame>
  <img src="https://mintcdn.com/suby/rDSPl3RSP6FzRez6/images/payout-1.png?fit=max&auto=format&n=rDSPl3RSP6FzRez6&q=85&s=3c2f0e4d3277bd488c25788f985eb9ec" alt="Payout 1" width="2362" height="1268" data-path="images/payout-1.png" />
</Frame>

## Received Payouts

Received payouts are the ones that have already landed in your **bank account** or **wallet**. You can find the full list in your dashboard, with the amount, date, and the payments included in each payout.

## Pending Payouts

A payout stays **pending** as long as the money has not been settled by all the intermediaries involved in the payment chain: **Visa, Mastercard, banks, and PSPs**.

<Steps>
  <Step title="Settlement in progress">
    As soon as a payment is made, the funds enter a settlement period. During this time, the payout appears as **pending** in your dashboard.
  </Step>

  <Step title="Status check every 6 hours">
    Suby automatically checks the settlement status every **6 hours**. As soon as the funds are settled by all intermediaries, the payout moves to **ready**.
  </Step>

  <Step title="Transfer to your bank or wallet">
    Once a payout is **ready**, it is sent to your bank account or wallet within a few hours maximum.
  </Step>
</Steps>

<Note>
  Settlement typically takes **5 working days**, but in some cases it can be as fast as **3 working days**. The exact timing depends on the card networks, banks, and PSPs involved.
</Note>

## Why Payouts Are Grouped

A single payout can include several payments. Instead of sending one transfer per payment, Suby groups them together to reduce fees and keep your accounting clean. You can see the full list of payments included in each payout from your dashboard.

## I Have an Issue With a Payout

If a payout is taking longer than expected, missing, or showing an incorrect amount, contact the Suby support team

<Card title="Contact Suby Support" icon="life-ring" href="https://www.suby.fi/support">
  Reach us on WhatsApp, Telegram, Discord, or email.
</Card>