Common Issues
Roles are not being assigned or revoked
Roles are not being assigned or revoked
The Suby bot role must be positioned above all paid roles in your Discord role hierarchy. If it is lower, Discord will prevent the bot from assigning or removing those roles.Go to Server Settings → Roles and drag the Suby Bot role above all roles it needs to manage.
Bot is not sending messages or notifications
Bot is not sending messages or notifications
Make sure the Suby bot has the following permissions at the server level:
- Send Messages
- Send Messages in Threads
- Embed Links
Bot cannot access a specific channel
Bot cannot access a specific channel
For each channel linked to Suby, make sure the bot has the following channel-level permissions:
- View Channel
- Send Messages
- View Message History
- Embed Links
How to Give Discord Permissions
Step-by-step guide to configuring bot permissions at server and channel level.
Slash commands are not working
Slash commands are not working
Only server Admins can run Suby bot commands. Make sure you have the Admin role on the server before running any slash command.
Roles are not linked to a product
Roles are not linked to a product
If the bot is active but not assigning roles after payment, the role may not be linked to your product. Run
/setuprole in your server to link a role to a paid product.If you are still experiencing issues after checking the above, reach out via Suby support.