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Refunds can be issued directly from your dashboard on any successful payment. There is no time limit, you can refund a transaction at any point after it was processed. Both full and partial refunds are supported. You can refund a smaller amount than the original charge, and repeat partial refunds on the same payment until the full captured amount has been returned.
Refunds apply to card (fiat) payments only. Crypto payments settle directly on-chain and cannot be refunded from Suby.

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How to Issue a Refund

Refunds are accessible from two places in your dashboard. From Payments
1

Go to Payments

Navigate to Payments in your dashboard.
2

Find the transaction

Locate the payment you want to refund.
3

Refund

Click on it, select Refund, and confirm. The refund is processed immediately.
From Transactions
1

Go to Transactions

Navigate to Transactions in your dashboard.
2

Find the transaction

Locate the transaction with status succeeded.
3

Refund

Click on it, select Refund, and confirm. The refund is processed immediately.

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What Happens After a Refund

Customer refunded

The customer receives their money back via the original payment method.

Status updated

The transaction status updates to refunded in your dashboard.

Subscription cancelled

If the refund is on a subscription payment, the subscription is cancelled and access is revoked.

Payout adjusted

The refunded amount is deducted from your next payout.

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Partial Refunds

You can refund only part of a payment by specifying an amount instead of refunding the full charge.
  • Refund any amount up to the captured total, in the payment’s currency.
  • Call the refund repeatedly — as long as the cumulative refunded amount stays within the captured total.
  • While a residual amount remains, the payment status is PARTIALLY_REFUNDED. Once the cumulative refunds reach the full captured amount, it flips to REFUNDED.
  • The running total is exposed as refundedAmountCents on the payment, and each API call returns the remainingRefundableCents still available.
A subscription payment is cancelled and access revoked only when it is fully refunded. A partial refund on a subscription payment leaves access intact.

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Webhooks

Refunds emit signed payment webhooks so your systems stay in sync:

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Via API

Full API Reference

Endpoints, parameters, and response objects for Refunds — including the optional amountInCents for partial refunds.