How to Cancel a Subscription

You can cancel your subscription at any time from your customer portal. No need to contact anyone — the process is fully self-serve.

Access Your Customer Portal

Your customer portal is accessible via the Payment Receipt email Suby sent you when you subscribed.

Find your Payment Receipt

Search for “Payment Receipt” in the inbox associated with your purchase. If you can’t find it, check your spam or junk folder.

Open the portal link

Click the customer portal link inside the email. No password required.

Cancel your subscription

Find the active subscription you want to cancel and click Cancel.

Your access remains active until the end of your current billing period. You will not be charged again after cancellation.

If you can’t locate the email:

Check your spam or junk folder
Search for “Payment Receipt” or “Suby” in your inbox
Make sure you are searching in the correct email account, the one you used at checkout

If you are unable to cancel or have an issue with your subscription, contact the Suby support team.

Reach us on WhatsApp, Telegram, Discord, or email.