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Refunds can be issued directly from your dashboard on any successful payment. There is no time limit, you can refund a transaction at any point after it was processed.
Suby currently supports full refunds only. Partial refunds are not available at this time.

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How to Issue a Refund

Refunds are accessible from two places in your dashboard. From Payments
1

Go to Payments

Navigate to Payments in your dashboard.
2

Find the transaction

Locate the payment you want to refund.
3

Refund

Click on it, select Refund, and confirm. The refund is processed immediately.
From Transactions
1

Go to Transactions

Navigate to Transactions in your dashboard.
2

Find the transaction

Locate the transaction with status succeeded.
3

Refund

Click on it, select Refund, and confirm. The refund is processed immediately.

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What Happens After a Refund

Customer refunded

The customer receives their money back via the original payment method.

Status updated

The transaction status updates to refunded in your dashboard.

Subscription cancelled

If the refund is on a subscription payment, the subscription is cancelled and access is revoked.

Payout adjusted

The refunded amount is deducted from your next payout.

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Via API

curl -X POST https://api.suby.fi/v1/payments/pay_xxx/refund \
  -H "Authorization: Bearer YOUR_API_KEY"

Full API Reference

Endpoints, parameters, and response objects for Refunds.