Checklist
Product is live
Your product is ready for production.
No false information
No fake reviews, inflated user counts, or misleading testimonials on your website.
Privacy Policy & Terms of Service
Both pages must be publicly accessible on your website.
Product clearly visible
We can understand what you sell from your landing page without guessing.
Pricing displayed
Pricing must be visible and accessible to users before checkout.
Branded support email
A reachable, branded email (e.g.
support@yourproduct.com) not a generic Gmail address.No trademark conflicts
Your product name doesn’t infringe on existing trademarks or create consumer confusion.
AI content moderation
If your product generates AI images, video, or audio, NSFW filters are mandatory.
How to submit
Navigate to Balance → Payout Account in your Suby dashboard to start the review process. You’ll need to provide:- Your full name and/or business entity name
- Your store or product name
- The URL of your product or landing page
- A description of your business and how it operates
- A description of the products you intend to sell through Suby
- Your country of tax residency (or country of incorporation for business entities)
The review process
Reviews are typically completed within 24 hours. During peak periods, up to 48 hours.Submit your application
Go to Balance → Payout Account and fill in your business and product details.
We review your account
Our team reviews your website, product, and submitted information. No action needed on your end.
Common reasons for change requests
| Issue | Fix |
|---|---|
| Support email mismatch | Update it in Settings → Business Details to match your website |
| Website not accessible | Make sure your site is live, public, and not returning errors |
| Missing legal pages | Add a Privacy Policy and Terms of Service |
| False information | Remove fake reviews, testimonials, or inflated metrics |
| Product not ready | Use test mode until your product is live |
Accepted products
Suby supports digital goods and services that can be fulfilled online. Examples include:Software & SaaS
eBooks & PDFs
Design assets
Photos, video, audio
Code, fonts, icons
Discord & Telegram access
Online courses
License keys
Premium content
Prohibited & restricted products
- Prohibited
- Restricted
The following are not permitted on Suby. Attempting to sell these will result in suspension.
- Sexually-oriented or pornographic content of any kind
- Face-swap, deepfake, and face-manipulation tools or services
- IPTV services
- Spyware or parental control apps
- Products for which you do not hold proper IP rights
- Marketplaces where you use Suby to resell other people’s products
- Dating sites
- Counterfeit goods
- Illegal or age-restricted products (drugs, alcohol, tobacco, vaping)
- Regulated products (CBD, gambling, weapons, sweepstakes, lotteries, get-rich-quick schemes)
- Regulated services (real estate, mortgage, lending, legal, banking, debt relief, warranties)
- Pharmacies, pharmaceuticals, nutraceuticals
- Homework or essay mills
- MLM, pyramid schemes, or IBO schemes
Customer support requirements
Branded support email
Visible on your website and in customer receipts. Must match your product domain.
Subscription cancellation
Users must be able to cancel directly from your product via the Suby API or Customer Portal.
3-day response SLA
Respond to customer requests within 3 business days, or Suby may issue refunds on your behalf.
Ongoing monitoring
Suby continuously monitors all active accounts, not just at onboarding. Random audits are performed at any time and are typically completed within hours. We look at:- Product description and accuracy
- Pricing and payment methods
- Customer support and contact information
- Website and landing page
- Risk scores across historical transactions
- Refund and chargeback ratios
If we detect suspicious activity, your account may be placed under review without prior notice. Maintaining compliance at all times, not just during the initial review, is your responsibility as a merchant.